Apple TV+ trial not working

[RamblingRover]

I have been sent a text message from EE with a link to register for the 6 months free trial of Apple TV+. Selecting the link on my iPhone takes me to safari and then redirects to AppleTV. It shows a 'Cannot Connect' error. How do I get it to work?

[Beaj66]

No, tech have sent my an email now which i clicked to activate my Apple TV but nothing showing on my account under plans extra etc

[Leanne_T]

Thanks for checking @Beaj66 

Have you activated Apple TV+ after following the email you have received? 

Leanne.

[Beaj66]

I have clicked the activate Apple Tv via rmail, that took me to my EE account, I presumed i go into plans and subscriptions? I have done this, but no Apple TV showing only Netflix amd Now

[Leanne_T]

Thanks @Beaj66 

What happens if you log into the Apple TV app with the same details you used to register?

Leanne. 

[Beaj66]

the email just gives me a link saying activate my Apple Tv I go into it and it takes me to my EE account, nothing more???? There is no Apple tv on plans and subscriptions, extras.  What am I missing?

I have spent t 3 hours on the phone trying to sort and not happy

[Leanne_T]

I see, thank you @Beaj66 

If the email did not have any steps to get set up and register for Apple TV+, please get back in touch with our technical support team who will get this looked into for you. 

Leanne.