Apple TV+ trial not working

[RamblingRover]

I have been sent a text message from EE with a link to register for the 6 months free trial of Apple TV+. Selecting the link on my iPhone takes me to safari and then redirects to AppleTV. It shows a 'Cannot Connect' error. How do I get it to work?

[Leanne_T]

Hi @Spoons72 

Thanks for coming to the community. 

Do you have Apple TV+ showing as an add-on in your EE app?

Have you had a text with a link from EE to get set up? 

Leanne.

[Spoons72]

Hi there 

Yes, I found a solution to this yesterday on this forum which involved editing the URL that I received in the text message from EE.

[Leanne_T]

Thanks for letting us know @Spoons72 

Leanne 🙂

[Maciej_P]

Hi, what edits have you made? 

Thanks for the help.

[Spoons72]

Hi there,

The solution is listed here in this thread

https://community.ee.co.uk/t5/Offers-Add-ons/When-I-click-the-link-for-Apple-TV-trial-the-app-says-i...

Good luck!

[Maciej_P]

Thank you, Spoons72. It worked perfectly. 
I wonder why EE does not correct this error in their text generator to avoid future problems for other users. 

Best!

[Spoons72]

I'm glad it worked. I agree, it does seem like a simple thing to fix this error.

[akhany1]

Amazing dude thank you very much 

[Beaj66]

I am having the same after 3 phone calls I can now see my plans and subscriptions, yesterday I was told when I phoned I would receive an email link but nothing gain.. I have the Apple TV app on my TV but no subscription, its so confusing

[Leanne_T]

Hi there @Beaj66 

Thanks for coming to the community. 

Do you have Apple TV+ as part of a mobile or broadband and TV account? 

If you log into your EE account and select add-ons, do you have Apple TV+ showing? 

Thanks.

Leanne.