Apple TV plus add on not working.

[rachaelmfowler]

I've signed up for Apple TV plus add on, however I can't access it. I've signed into Apple TV but it says 7 day trial rather than the 6 month trial. I don't have an apple device either.

Is there a link I need to click to activate the offer?

[Leanne_T]

Hi @Hamish27 

You would need to wait for the Apple trial to finish before setting up Apple TV+ with EE. 

If you have had the 6 months offer before and this is the offer you are trying to activate this won't be available. 

Please see How do I get free Apple TV+ for six months? Help page for more details 🙂

Leanne.

[Hamish27]

So I've never had the 6 months before, but i did try to activate that first - but what you're saying is to wait for the 7 day free trial to end and then try to do it again? 

It wasn't working prior to me doing the 7 day free trial so not particularly hopeful about this

[Leanne_T]

Hi @Hamish27 

As the trial has activated you would need to try again after this has ended, if you have any problem please come back and let us know 🙂

Leanne.

[Hamish27]

Okay thanks

[Leanne_T]

No problem @Hamish27 

Leanne 🙂

[nothingmatters]

For anyone watching this thread, I posted the solution here: https://community.ee.co.uk/t5/Offers-Add-ons/When-I-click-the-link-for-Apple-TV-trial-the-app-says-i...

You can edit the URL so it works, without having to go through customer support.

[sarahlouisepate]

I have the same problem

[nothingmatters]

Did this solution help? https://community.ee.co.uk/t5/Offers-Add-ons/When-I-click-the-link-for-Apple-TV-trial-the-app-says-i...

[Bellamychloe]

I am having the same issue - is there a way to fix this please?

[James_B]

Welcome to the EE Community, @Bellamychloe 🙂

What happens when you try to activate your subscription?

James