Apple TV plus add on not working.

[rachaelmfowler]

I've signed up for Apple TV plus add on, however I can't access it. I've signed into Apple TV but it says 7 day trial rather than the 6 month trial. I don't have an apple device either.

Is there a link I need to click to activate the offer?

[Christopher_G]

Hi @rachaelmfowler 

Welcome to the community. 🙂

If you text TV PLUS to 150, you'll be sent a link to the 6 month promotion.

How do I get free Apple TV+ for six months? | Help | EE

Chris

[rachaelmfowler]

Hi,

I've already done that, I've signed in, but it's not applying the 6 month free trial.

Thanks,

Rachael

[Christopher_G]

OK, thank you.

Have you had the free 6 month Apple TV+ offer before, @rachaelmfowler?

Chris

[rachaelmfowler]

No I haven't

[Leanne_T]

Morning @rachaelmfowler 

Does the Apple TV+ add-on show in your EE app? 

When you text TV Plus to 150, did you receive a reply to get set up and activate the six months free Apple TV+? 

Leanne 🙂

[rachaelmfowler]

Hi,

Yes, I received a reply and information telling me when the trial ends. It also shows that I have the add-on in my EE app.

Thank you 🙂

[James_B]

Hi @rachaelmfowler,

What happened when you followed the link in the text to activate your subscription?

James

[rachaelmfowler]

It asked me to sign into Apple, which I did, and this is where it shows the 7-day trial rather than the 6 month one.

Rachael

[James_B]

What type of phone/device are you using @rachaelmfowler?

Have you tried over mobile data, rather than WiFi?

Are you using a VPN?

James