Apple TV plus add on not working.

[rachaelmfowler]

I've signed up for Apple TV plus add on, however I can't access it. I've signed into Apple TV but it says 7 day trial rather than the 6 month trial. I don't have an apple device either.

Is there a link I need to click to activate the offer?

[rachaelmfowler]

I'm using an android device and I have tried logging in on our TV.  Not sure what difference using Mobile data rather than WiFi will make? Not using a VPN.

Is there not a number I can call rather than this? It's taking up an awful lot of time where a phone call would most probably be more efficient.

Thanks,

Rachael

[Leanne_T]

Hi @rachaelmfowler 

Thanks for coming back to us. 

If you call 150, our tech guides will get this looked into for you and help get this sorted 🙂

Leanne.

[k8mc]

Hi Chris,

The same thing has just happened to me. I signed up for the six month trial, got a text from EE saying that the trial will run out in six months' time, but no activation code.

Can you help please?

Thank you

[rachaelmfowler]

I tried that before contacting you on here. Dialling 150 just takes you to the automated service, when you select help with add-ons, it sends another text with no helpful information.

Surely there's a way to reset this?

Thanks,

Rachael

[Christopher_G]

Hi @rachaelmfowler 

If you follow the options for mobile technical support, you should get through to speak to someone about this.

Chris

[jwestwood86]

I've had this same issue, i spoke to someone at Apple who assured me it was on my account and now ive been charged after 7 days...

[Christopher_G]

I'm sorry to hear that, @jwestwood86. Have you spoken to Apple since?

Chris

[Hamish27]

I'm also having the same issue - Using an android phone to set up my apple tv+ plan (first time using it) have tried using a laptop to set it up and everything but not working at all. The text link just sends me to the apple TV home page - Thought by cancelling the add on and re doing it, it might work but no - really poor support all round

[Leanne_T]

Hi @Hamish27 

Thanks for coming here 🙂

What happens when you log in using your Apple ID that you have already or created on the Apple TV page? 

Do you have Apple TV+ showing as an add-on in your EE app? 

Leanne. 

[Hamish27]

Thanks for getting back to me

It asked me to put in card information for the subscription - I have done that and now have a 7 day free trial...

I do currently