Apple TV - 6 months, how to claim?

[SoufferTheCat]

Hi,
I already have an EE account and claimed the 6 months AppleTV+ about a year ago - cannot remember how I did it, but I did, all worked etc.
I've recently taken a second connection for my account - wife is using this. All working, SIM has arrived, number ported etc. This second connection also apparently gave me another 6 months AppleTV+. 
If I text "TV PLUS" to 150 on the new connection, I am informed that my 6 month AppleTV subscription ends on January 27th. All good, however I've not received a link or code to actually activate the offer.
If I go Products>Add-Ons from "My EE" and then select "AppleTV+ 6 months free" and click on "Add" I'm told I'm "one click away from getting this offer" - I click through and get this:

Can anyone tell me how I actually get my activation link for this offer? Apparently it has started, but I've got no way of using it. 

[David24120]

Having recently moved from BT where I had Apple tv+ 3 month trial how do I set up Apple tv + on my EE Box pro

[Michael_D]

Hi @David24120 

Have you been able to try the steps above to activate Apple TV+ in the EE app?

Michael

[Chris_B]

@Michael_D   The tvplus text to 150 isn’t for the Apple TV subscription via broadband.   That’s actived via the broadband account under plans and subscriptions>TV & Sport.  

 The big problem is it just errors 

  it’s not worked since I changed over to new EE broadband and that was back in June.     I know I should call CS.  I might do that later actually.