Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Apple One offer not recognised

Whitty226
Explorer

‎20-09-2023 06:56 AM

Hi there,

I had a text message from EE (from 1208), admittedly a month ago, offering me an upgrade to Apple One for an extra £5 a month. I've just replied YES, but I keep getting the reply 'Sorry, we couldn't recognise your request. Please try again.'

Am I too late to take up this offer? Has my procrastination cost me?!

0 Helpful
2 REPLIES 2
Whitty226
Explorer

‎20-09-2023 06:58 AM

I should probably say I have an iPhone 13 Pro on the Smart iPhone Plan 40GB

 

0 Helpful
Katie_B
EE Community Support Team
In response to Whitty226

‎20-09-2023 10:47 AM

Hello @Whitty226. 

Welcome to the community. 

It could be that the offer is no longer available. 

Our customer care team should be able to take a look at your account and confirm if this is the case. 

Katie

0 Helpful