Apple One offer not recognised
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20-09-2023 06:56 AM
Hi there,
I had a text message from EE (from 1208), admittedly a month ago, offering me an upgrade to Apple One for an extra £5 a month. I've just replied YES, but I keep getting the reply 'Sorry, we couldn't recognise your request. Please try again.'
Am I too late to take up this offer? Has my procrastination cost me?!
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20-09-2023 06:58 AM
I should probably say I have an iPhone 13 Pro on the Smart iPhone Plan 40GB
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20-09-2023 10:47 AM
Hello @Whitty226.
Welcome to the community.
It could be that the offer is no longer available.
Our customer care team should be able to take a look at your account and confirm if this is the case.
Katie

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