Apple One - This subscription is not available in your country or region

[STEJENT]

I have recently received my upgrade and my new plan has been applied to my account today. 
this is a Full works iPhone plane which includes Apple One. 
I have received the link via text message, but when I click it and try to claim it I get a message saying “This subscription is not available in your country or region.”

why can’t these things ever just be simple?!

im in my home country/town, have tried connected to WiFi and 5G and im not using any VPNs. 

What do I need to do? 

[Chris_B]

@STEJENT  Do you have private relay turned on ? 

[STEJENT]

No it’s off. 
I’ve even tried turning it on and back off and trying again. But no luck. 

[James_B]

Hi @STEJENT,

In settings, if you tap your name followed by Media and Purchases, is your Apple ID linked to the correct region?

James

[STEJENT]

It won’t let me see because of existing subscriptions. I’ve already cancelled Apple Music, but I have an existing add on subscription from EE for 6 months Apple TV, which it won’t let me cancel, and the EE app won’t either. But it does expire after today. 
Could that be it? 

[James_B]

Yes, that could well be it @STEJENT 

Please let us know if it works after your current subscription expires.

James

[Prongloid]

I also had this issue, just got it resolved at 40 mins on phone with EE. There was two things I did before I got it resolved.

My number had been transferred over since I joined EE, and as a result was incorrect in Settings > Phone > Number. I updated that (although saw no immediate change afterwards). After that instead of clicking on the link in the text, I went to Settings > Click your name at the top > EE Plan Benefits. Doing it this way let me claim Apple One.

It took a few minutes after clicking for my Apple Music to start working, so once you've clicked it just give it 5 mins before trying.

The other big things to check... make sure you haven't got a VPN connection lurking in the background that you'd forgotten about.

[STEJENT]

nope this didn’t work either. 

[STEJENT]

It says my plan doesn’t include any subscriptions. 

[dredsky]

Having the EXACT same issue. 

EE says everything is 'fine' there end. Waiting on Apple...