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Apple Music not working as a smart benefit

Daniellej048
Investigator
Investigator

Hi. This is really starting to get on my nerves. I have been trying and trying to get my Apple Music smart benefit to work. Have spoke to both EE and Apple and am getting no help. All I keep getting is ‘this subscription is being used with another Apple ID’. I even tried to add it to my plan for £9.99 and it’s still saying the same. I have tried to make another Apple ID to use but it still doesn’t work. Could it be a problem with my mobile number? I really want to get this working as it’s included in my plan and I just feel like I’m paying for a service that I can’t even get to work. I don’t want to pay £10.99 a month when I can have it as a smart benefit. Well, that’s if it even works! Please help! 

36 REPLIES 36
Medge1
Visitor

I'm having the same problem and being passed around between Apple and EE. Did you ever get the issue resolved?

Christopher_G
EE Community Support Team

Hi @Medge1 

What have you tried so far? Have you tried activating using mobile data rather than WiFi?

Chris

I did but my phone gets no signal in my block, then I forgot all about it tbh. I will give it another go next time I'm out in an area with signal.
Cheers Chris.

Sent from Outlook for Android<>
Yes, it was a case of repeating what they told me to do multiple times with
turning the phone off and on… it was a proper faff and took a lot of time,
trying with WiFi on and off and eventually it worked

I'm having the same issue, everytime I click that I am an ee customer, it says I'm not and kicks me out. This is on of my inclusive perks I selected, but so far it's not working. 

Katie_B
EE Community Support Team

Hi @LookWoolly

Thanks for coming here. 

When you selected Apple Music as one of your inclusive extras did you receive a text with a link?

Katie

I did but it directed me to a page then had charge at end of process.  It was activated but I could never get it to work. Had same problem with the cuber security..

I've give up on ee promos now. Pointless and stressful trying.