02-01-2023 02:49 PM
Hi. This is really starting to get on my nerves. I have been trying and trying to get my Apple Music smart benefit to work. Have spoke to both EE and Apple and am getting no help. All I keep getting is ‘this subscription is being used with another Apple ID’. I even tried to add it to my plan for £9.99 and it’s still saying the same. I have tried to make another Apple ID to use but it still doesn’t work. Could it be a problem with my mobile number? I really want to get this working as it’s included in my plan and I just feel like I’m paying for a service that I can’t even get to work. I don’t want to pay £10.99 a month when I can have it as a smart benefit. Well, that’s if it even works! Please help!
02-01-2023 03:19 PM - edited 02-01-2023 03:20 PM
That is very odd. When I initially used it as a smart benefit for the first time, it gave me a 'Joined through EE' link on the pop up, this took me to an EE login page, when logged in, I think it linked the two accounts together
In some cases, if you have previously had an Apple Music subscription you might see this error message. To fix this, please contact Apple Support and ask to change the Apple ID associated with your Apple Music subscription.
02-01-2023 04:06 PM
@Daniellej048 If you go to settings on your phone > click your name at the top then click subscriptions at the bottom of that page click EE PLAN BENEFITS what does it say.
02-01-2023 05:27 PM
Just loads and then says cannot connect
03-01-2023 09:08 AM - edited 03-01-2023 09:08 AM
16-06-2023 10:46 AM
Hi Danielle
I have exactly the same problem.
It is frustrating I phone ee they say phone apple. Apple say phone ee.
Do you happen to have a Samsung handset by any chance.
Cheers Lindsay
16-06-2023 11:13 AM
Hi @Linds241,
Welcome to the EE Community. 🙂
What issues are you experiencing with your Apple Music subscription?
James
16-07-2023 02:15 PM
same here, similar issues and no subscription - says that my mobile does not have any extra apple subscriptions.
16-07-2023 03:09 PM
Thanks for coming here.
Do you have Apple Music showing as an add-on in your My EE app?
Did you select Apple Music as an inclusive extra?
Speak soon 🙂
Leanne.
16-07-2023 08:22 PM
yes to both questions. Contacted Apple and they advised this is an EE issue.