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Apple Music not working as a smart benefit

Daniellej048
Investigator
Investigator

Hi. This is really starting to get on my nerves. I have been trying and trying to get my Apple Music smart benefit to work. Have spoke to both EE and Apple and am getting no help. All I keep getting is ‘this subscription is being used with another Apple ID’. I even tried to add it to my plan for £9.99 and it’s still saying the same. I have tried to make another Apple ID to use but it still doesn’t work. Could it be a problem with my mobile number? I really want to get this working as it’s included in my plan and I just feel like I’m paying for a service that I can’t even get to work. I don’t want to pay £10.99 a month when I can have it as a smart benefit. Well, that’s if it even works! Please help! 

36 REPLIES 36
Kirigaya_Kazuto
Star Contributor
Star Contributor

That is very odd. When I initially used it as a smart benefit for the first time, it gave me a 'Joined through EE' link on the pop up, this took me to an EE login page, when logged in, I think it linked the two accounts together

What to do if you receive the error "This subscription is being used with another Apple ID"

 

In some cases, if you have previously had an Apple Music subscription you might see this error message. To fix this, please contact Apple Support and ask to change the Apple ID associated with your Apple Music subscription.

Chris_B
EE Community Star
EE Community Star

@Daniellej048   If you go to settings on your phone > click your name at the top then click subscriptions at the bottom of that page click EE PLAN BENEFITS what does it say.  

 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Just loads and then says cannot connect 

Leanne_T
EE Community Support Team

Hi 

@Daniellej048 

Has Apple changed the Apple ID for you? 

Leanne. 

Linds241
Visitor

Hi Danielle 

I have exactly the same problem. 

It is frustrating I phone ee they say phone apple. Apple say phone ee.

Do you happen to have a Samsung handset by any chance.

Cheers Lindsay 

James_B
EE Community Manager
EE Community Manager

Hi @Linds241,

Welcome to the EE Community. 🙂

What issues are you experiencing with your Apple Music subscription?

James

Bobenbauer82
Investigator
Investigator

same here, similar issues and no subscription - says that my mobile does not have any extra apple subscriptions.

Leanne_T
EE Community Support Team

Hi @Bobenbauer82 

Thanks for coming here. 

Do you have Apple Music showing as an add-on in your My EE app? 

Did you select Apple Music as an inclusive extra? 

Speak soon 🙂

Leanne.

yes to both questions. Contacted Apple and they advised this is an EE issue.