Apple Music add on not appearing as a new plan/subscription

[Beth0013]

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Hi! I’ve just added Apple Music to my contract but the new subscription isn’t appearing in the Music App. 

When I click on the link EE has supplied the Apple Music app opens, a blank window appears then it takes me to the music. When I check the subscription, it’s only my previous plan (expired 4 weeks ago),  no new plan is there. When I go into my Apple ID and check the EE Plan Benefits, it tells me “your mobile plan does not include any new subscriptions to Apple Services”. I’ve been into setting and confirmed my number is correct. I’ve also removed and reinstalled the app as well as restarting my phone. 
Ive tried to call 150 but the self service system sends me around in a loop and I can’t get to speak to anyone. 
An I missing something? Is there an easy way to speak to someone on 150?

Thanks

[itshusohere]

Hey, 

Im having a similar issue I think. 

What ever happened when your free trial ended?

[Peter_W]

Hey @itshusohere.

Welcome to the Community 😊

Could you please let us know a bit more about what exactly you've noticed happening here?

Normally when a free trial ends, this will continue to roll over with a monthly cost unless you opt to cancel this. 

Peter

[itshusohere]

Hey Peter,

I opted in to activate the 6 months trial.

Before doing so, I cancelled my normal existing membership with Apple.
It does however say, expiring 7th of September.

I then clicked the link sent to me by EE to use this benefit.
The link takes me to Apple Music, I then get a pop up that’s blank, then it disappears.

No where does it says if I am now on my EE enabled Apple Music trial, which is then to be billed through my EE mobile 6 months later.

Hope that makes sense

Thanks:)
Huseyin

[Peter_W]

Thanks @itshusohere 

If your membership with Apple still hasn't come to an end, this may nit have quite kicked in yet. 

Can you please head to Settings > Your Apple ID > Subscriptions and see what shows as active?

Peter