Apple Music Subscription not available through EE

[KashifL]

I have added Apple Music as my inclusive extra on my EE plan.

I have has 4 different phone calls with EE and the support team are struggling to solve the issue. I was referred to Apple on two occasions, having being told that it is an EE problem, due to them issuing it.

I have been offered two links to follow, https://applemusic.com/ee/welcome and 

https://itunes.apple.com/carrier

and on each occasion it has said “No subscription available through EE”. 
I have had this issue for a month and I am growing quite frustrated on the service being offered, as nothing is coming up on any side (Apple or EE). I have even reinstalled the app, closed the app, signed in and out and switched devices and I can still not get a positive response.

[Chris_B]

@KashifL  It’s got nothing to do with Apple.      On your EE account does it show that Apple Music is selected?  It’s under mobile adds and should look like 

 

[KashifL]

 

Yes, it does look like that

[Schockwave]

@KashifL  Then you just need to sign in with your Apple ID, it should work. Which monthly contract do you have?

[Ali_A]

@KashifL 

Following from what @Schockwave has said - is the mobile number which has the Apple Music subscription connected to your Apple ID? 

Ali 

[KashifL]

Yes, I do

[KashifL]

It is an EE Buisness plan

[Ali_A]

@KashifL 

it may be worth contacting Customer service to remove the inclusive extra, and then re-add it 24 hours later to see if that helps Apple detect it being available as part of your plan. 

Ali