Amazon Prime smart benefit - closed?

[radiomean-uk]

Hi, I've had the Amazon Prime smart benefit for quite a few months, but just received a cancellation email this morning. I seem to remember a text a month or two ago saying it was closing but no reason etc.

Can anyone give me any more info please?

Cheers!

[James_B]

Hi @radiomean-uk,

Prime Video was removed from our Smart Benefit range on 24 October. The text message you received includes a link you can follow to select a new benefit and includes the option of keeping it as a chargeable add-on.

Hope this helps.

James

[DCPU]

Mine Amazon accounts been cancelled this morning.

I don't have the text or email with the link.  How do I go about adding it as a paid service?

[Jon_K]

Hi @DCPU.

Have you text PRIME VIDEO to 150?

Jon

[DCPU]

Hi

the SIM card is in my Osprey mobile WiFi router.  I was hoping there was another wa

[Jon_K]

Are you able to add it in your My EE Account, @DCPU?

Jon

[DCPU]

I've been into My EE Account and had a look around but can't see any reference to Amazon Prime; just Netflix and BT Sport. 😔

[Jon_K]

Thanks @DCPU.

I'd recommend getting in touch with our Customer Care team so they can check this for you.

Jon

[Stevenjd]

Didn't work for me. The 150 text service isn't working that well. 

[Stevenjd]

Which options get you to customer care team. The menu system when phoning 150 isn't clear at all.

You've removed prime video and it's the only account extra that I valued. 

Please help.