Amazon Prime through EE - Want to Cancel

EmmaCollins88 · ‎26-06-2022

I have a scheduled payment for Amazon Prime on 5th July that I don’t want to pay. I don’t remember signing up for this and when I go on my Amazon account it directs me to EE. I’ve checked my EE account and can’t find any reference to a Prime benefit or subscription so I can’t cancel it. Any ideas? Thanks

Schockwave · ‎26-06-2022

Hello @EmmaCollins88 ,

Welcome to the community,

I would suggest you ring customer service and speak to them about this,,although I believe this has nothing to do with EE, there is no Amazon Prime there, have just taken a look.

Amazon usually allow you a month free for shopping, not sure about TV, then warn you you will be charged to use prime at a monthly flat rate. This you should normally be able to cancel by logging into your Amazon account, so not sure what else to advise.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

Mustrum · ‎26-06-2022

According to Amazon just follow these steps!

https://www.amazon.co.uk/gp/help/customer/display.html

End Your Amazon Prime Membership

It's easy to end your Amazon Prime membership, or cancel your free trial.

You can end your Amazon Prime membership, or cancel your free trial to ensure that it doesn't convert to a full Amazon Prime membership.

Go to Your Amazon Prime Membership.
Select Manage, select Update, Cancel and More, and then follow the on-screen instructions.

Note: Paid members who haven't placed an order using the benefits of Amazon Prime are eligible for a full refund. Paying members who have only used Amazon Prime delivery benefits may be eligible for a partial refund. If the other benefits (Prime Video, Prime Music, or Prime Gaming) have been used, members aren't eligible for a refund

XRaySpeX · ‎26-06-2022

EE do have an Amazon Prime Video Add-on on EE if that's what you are referring to.

Who are you making payment to, EE or Amazon?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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EmmaCollins88 · ‎15-07-2022

Thanks for this. I’m making payments to Amazon but can’t cancel it in the normal way because my Amazon account directs me to EE. I agree I don’t think it’s an issue with EE so going to take it up with Amazon

Leanne_T · ‎15-07-2022

Hi @EmmaCollins88

Do you pay for Amazon Prime on your EE bill?

What phone do you have?

Leanne 🙂