Add ons

[Will1976]

Hi, I am going to the add ons page and it says I am forbidden to use this area. I have been using this for over 2 years with no problems. Can anyone help?

[Christopher_G]

Could you try on a different device or browser please,@Oandejani?

Chris

[PJason]

I have a similar problem. I dod a top up of £10 but unable to use it to purchase an add on. It says "add on purchase error". I clicked on the link above and it says "sorry we cannot identify you as an ee customer". Help!

[Leanne_T]

Hi @PJason

Thanks for coming here. 

Can you text BALANCE to 150 and let me know the full reply? 

Leanne.

[PJason]

Your current balance as of today 08:29 is £10.00. Your last top up was £10.00 on 02/10/2022 at 19:35. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

[Leanne_T]

Thanks @PJason

Can you go to http://add-on.ee.co.uk/ when not connected to WiFi does this work for you? 

Leanne.

[PJason]

No, Leane is doesn't. It says I'm offline.

[Leanne_T]

Hi @PJason

Do you have signal and have WiFi turned off? 

Leanne.

[PJason]

Yes @Leanne_T I turned off wifi on my phone and also turned off the hotpot on the other phone that was sharing data. It still said i was offline

[Leanne_T]

Thanks @PJason

Can you try restarting your device and try again? 

Leanne.

[PJason]

So it will appear i have a unique problem no one is having right now or has had before?