Add ons

[Will1976]

Hi, I am going to the add ons page and it says I am forbidden to use this area. I have been using this for over 2 years with no problems. Can anyone help?

[Jon_K]

You need to access this link on your phone with WiFi switched off, @REDWARRIOR80.

Can you give this a try?

Jon

[REDWARRIOR80]

I am a 4gee wifi dongle connected to my laptop. my data is for that and I don't have a smartphone

[Jon_K]

Thanks @REDWARRIOR80.

I'd recommend getting in touch with our Customer Care team so they can check your account.

Jon

[Chris_B]

@tonia_bentley @Will1976 @REDWARRIOR80 

you have to clear your browser history and cookies to get it to work.  It wasn’t working for me until I did that. 

[PaulineW1]

I am currently having the same problem, and when i click on this link it is still saying forbidden. Please can you help me

[REDWARRIOR80]

Evening PaulineW1,

I had this issue earlier and the advice I can give you is you will have to reset your browser.

You will find that in your settings 

[PaulineW1]

Thank you for the advise REDWARRIOR80, however this still hasn’t worked😒

[James_B]

Have you cleared your cookies and cache @PaulineW1?

James

[Oandejani]

Yes

[Oandejani]

It does not accept my credit card