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£300 mastercard

MooreMaster
Visitor

‎25-11-2022 01:00 PM

Hi

I got a new contract which includes the £300 mastercard/ prepaid card and its been almost 3 weeks since i received my new phone and i have not received any further information on how to claim or when it will be received.

Can anyone help please?

0 Helpful
10 REPLIES 10
XRaySpeX
EE Community Star
EE Community Star

‎25-11-2022 01:06 PM

@MooreMaster : You should receive a text to claim this between 15 and 30 days after purchase. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Leanne_T
EE Community Support Team

‎29-11-2022 08:06 AM

Hi @MooreMaster

Thanks for coming here. 

You'll receive a text to redeem your digital pre-paid card 15-30 days after receiving your phone. The text will go to the lead number on the account. 

Hope this helps.

Leanne. 

0 Helpful
BigZ14
Investigator
Investigator
In response to Katie_B

‎02-01-2023 04:04 PM

It's been 30days since i took out the contract & still no card!!!..... & don't blame Christmas!

0 Helpful
Katie_B
EE Community Support Team
In response to BigZ14

‎03-01-2023 08:09 AM

Good morning @BigZ14. 

Welcome to the community. 

I am sorry to hear you are yet to receive your card. 

I would recommend giving us a call on 150 so our customer care team can look into this further for you. 

Katie

0 Helpful
BigZ14
Investigator
Investigator
In response to XRaySpeX

‎19-01-2023 11:44 AM

Has anybody actually received their £300 digital card?

 

 

 

I'm still waiting & now "The Jeopardy Dept" say I'm not eligible???? This is in spite of being toldifferently  by customesllr services on numerous occasions.  Was it all a con????

0 Helpful
Katie_B
EE Community Support Team
In response to BigZ14

‎19-01-2023 11:49 AM

Hi @BigZ14. 

Welcome back to the community. 

Did the team advise why they believe you aren't eligible for the offer?

Katie

0 Helpful
BigZ14
Investigator
Investigator
In response to Katie_B

‎19-01-2023 12:33 PM - last edited on ‎19-01-2023 01:11 PM by EE Community Moderator

The excuse they gave was that i had an "enhanced deal" ie - i sent my old phone back to get £14 off my monthly bill.

However....
Prior to that call today, ALL other customer service members have told me otherwise!!

0 Helpful
Katie_B
EE Community Support Team
In response to BigZ14

‎19-01-2023 02:51 PM

Thanks for getting back to me @BigZ14. 

Does your account show a reoccurring discount for the £14 off a month?

Katie

0 Helpful
Lourossiter66
Explorer
In response to BigZ14

‎04-02-2023 12:31 PM

I been told same thing. They applied a line rental credit to my 57 price plan I signed up for but never told me this and it works out less than the 300 card. I have spent over 10 hours onto ee back and forward now. It's an absolute joke and huge missell on ee behalf I am raging. Onto them again as I type this as I was told they would revert back to 57 tariff I signed up for and send out card then got a text saying my case has been closed but my tariff is now 57...er I don't think so without my 300 card. People signed up to these deals wanting the card for xmas and still trying g to sort in February it's a complete joke.

0 Helpful