30% friends and family

[Ruthsto]

• Hi, i have a code for discount but when i try to apply it, it says its not valid? I have phoned up but they said I have to do it online?
• Can anyone help me please?

[Ruthsto]

Hi Leanne,
I have done everything you said, even tried on my husbands phone but it hasn’t worked. The message said invalid voucher code. I know its right because I input it from the EE text I got and read it back?
Is there someone i can talk to?

Thanks

Ruth

Ruth

[Christopher_G]

Hi @Ruthsto

Could you follow step 4 closely please? It's a bit convoluted, but I know this helped another user with a similar problem recently:

4. If you've previously entered the voucher and clicked 'Back' on the browser, the next time you enter the voucher again it fails. If you enter a random word in the voucher field/box, delete it and then try adding the voucher code again it should work.

Chris

[Ruthsto]

Hi,
Thankyou, ive tried different things and it worked! I actually copied the whole of the text from EE into the promo code box, deleted it all apart from code and it worked.

Thanks for all you help 👍


Ruth

[Christopher_G]

Lovely stuff, @Ruthsto.

Glad it worked eventually, thanks for letting us know.

Chris