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iPad mini 2021

Brightpink76
Valued Contributor
Valued Contributor

Upgraded to 256 version as showing in stock for delivery , messaged customer service via the app and was told up to 24 hours for delivery , still no confirmation so called customer services and they said no stock even though website says stock available . A promise date would be nice 

10 REPLIES 10
Chris_B
EE Community Star
EE Community Star

@Brightpink76   You’ll not get any such thing.  It’s down to Apple to ship it to EE first.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Leanne_T
EE Community Support Team

Hi @Brightpink76

 

Thanks for coming to the community. 

 

Which colour iPad Mini did you order? 

 

When did you place the order? 

 

Thanks 🙂

 

Leanne.

2 days ago the pink 256 one 

Leanne_T
EE Community Support Team

Thanks @Brightpink76

 

I would suggest giving us a call on 150, the team can check the order for you and give you an update 🙂

 

Let me know how you get on 🙂

 

Leanne. 

Called them they said no stock available but your website still says they are ! 

Leanne_T
EE Community Support Team

Hi @Brightpink76

 

Have you called us this morning to check the order? 

 

Leanne.

Yes still no delivery date 

Leanne_T
EE Community Support Team

I see, thanks @Brightpink76

 

As soon as we have a delivery date for the iPad we will update the order tracker. 

 

DPD will text you the day before delivery. 

 

Leanne.

Yes I know all that , it would be nice to say a date like other networks do