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by Investigator
Investigator

Ordered a phone a week ago and still haven’t heard anything

I ordered a phone and you took the money over a week ago but I still haven’t heard anything...

9 REPLIES 9
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by
EE Community Support Team

Re: Ordered a phone a week ago and still haven’t heard anything

Hi @Booniejb,

 

Welcome to the EE Community. 🙂

 

Was the phone you ordered in stock?

 

Thanks

 

James

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by Investigator
Investigator

Re: Ordered a phone a week ago and still haven’t heard anything

It said it was...

Jennifer Jones
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by
EE Community Support Team

Re: Ordered a phone a week ago and still haven’t heard anything

Hi @Booniejb,

 

Which phone did you order?

 

Thanks

 

James

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by Investigator
Investigator

Re: Ordered a phone a week ago and still haven’t heard anything

iPhone 8 Plus good as new

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by Investigator
Investigator

Re: Ordered a phone a week ago and still haven’t heard anything

They also took the £50 from my account. But since then I’ve heard nothing. 

Highlighted
by
EE Community Support Team

Re: Ordered a phone a week ago and still haven’t heard anything

Hi @Booniejb,

 

What was the date of your order?

 

That model can take up to seven days to be dispatched at the moment.

 

Thanks

 

James

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by Investigator
Investigator

Re: Ordered a phone a week ago and still haven’t heard anything

That’s fine. I don’t mind waiting. I just found it odd that I hadn’t heard anything at all. Maybe an email explaining it could take a week would be a good idea? It was ordered last Saturday (16th)

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by
EE Community Support Team

Re: Ordered a phone a week ago and still haven’t heard anything

Thanks for your patience @Booniejb

 

We'll send you a text message with tracking details as soon as your delivery slot is confirmed.

 

James

 

 

Highlighted
by Investigator
Investigator

Re: Ordered a phone a week ago and still haven’t heard anything

Thank you 😊 

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