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New Order

reidm99
Explorer

‎24-01-2019 05:21 PM

I currently have a windows phone with T-Mobile.
On Monday I upgraded to an IPhone SE with EE, to be delivered to my local EE shop,
I received  confirmation email - " your orders on it's way" and another with the XKN number.

However, whenever I enter the "xkn" number and my email or current mobile number in My EE Orders - it states:
"Sorry, we can't show your order details right now. "
This has been the case since Monday.

I have had no text from DPD and obviously can't use the app on a windows device.

Can anyone assist?

0 Helpful
4 REPLIES 4
Colourzen
Skilled Contributor
Skilled Contributor

‎24-01-2019 05:32 PM

You will either have to call your local store, or contact customer services to track it. There's no account access on here.

David
Brilliant Contributor
Brilliant Contributor
In response to Colourzen

‎24-01-2019 05:58 PM

Hi @reidm99

 

Welcome to the EE Community,

 

You can find the number of your local EE store here 

 

https://ee.co.uk/store-finder

Leanne_T
EE Community Support Team
In response to David

‎24-01-2019 06:15 PM

Good Evening @reidm99

 

Thanks for coming to the community.

 

Have you contacted the store to see if your upgrade has been delivered?

 

Leanne 🙂

0 Helpful
reidm99
Explorer
In response to Leanne_T

‎26-01-2019 09:14 PM

Hi, The shop did have my phone - I called in today - first chance I have had all week.

Still doesn't explain why the "track my order" webpage returned nu useful information.

0 Helpful