Highlighted
by L-S Investigator
Investigator

I ordered my phone today but haven’t got a delivery number or dpd tracking no

I ordered my new phone today and I have an email from EE saying it’s confirmed but no order number for EE or from dpd.

 

How do I find either of these? I’ve looked at the email till my eyes went crossed, looked through my spam and everything.

 

On the phone this afternoon they said I’ve got next day delivery but I’m not in the house tomorrow so really need to contact dpd to send it to a pick up location which I obviously can’t do without any codes...

1 SOLUTION

Accepted Solutions
by L-S Investigator
Investigator
Solution

Re: I ordered my phone today but haven’t got a delivery number or dpd tracking n

I got onto the online chat (which was very difficult to find from my tablet...) but once on there they got me my order number within minutes which let me change my delivery details with dpd.

 

If you can work out a way to get onto the online chat they *should* be able to help without having to wait till tomorrow morning for calls to be open!

 

Hope that helps! Especially if you have no phone usage at the moment! 

4 REPLIES 4
by Grand Master
Grand Master

Re: I ordered my phone today but haven’t got a delivery number or dpd tracking n

Hi @L-S 

 

Best call CS on 150 tomorrow and speak to them about your order. Depending on your device it may still be in processing.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Hawk88
Visitor

Re: I ordered my phone today but haven’t got a delivery number or dpd tracking n

I ordered mine on Wednesday, nothing other than a confirmation in my email, reference number does not work, it's been over 24 hours.

 

My trouble is I don't actually have a phone at the moment as my last one was heavily damaged on Monday, thus, getting an early upgrade. 

 

So I am relying on email notifications.

by L-S Investigator
Investigator
Solution

Re: I ordered my phone today but haven’t got a delivery number or dpd tracking n

I got onto the online chat (which was very difficult to find from my tablet...) but once on there they got me my order number within minutes which let me change my delivery details with dpd.

 

If you can work out a way to get onto the online chat they *should* be able to help without having to wait till tomorrow morning for calls to be open!

 

Hope that helps! Especially if you have no phone usage at the moment! 

by L-S Investigator
Investigator

Re: I ordered my phone today but haven’t got a delivery number or dpd tracking n

This live chat link might work... 

 

https://ee.co.uk/help/get-in-touch

 

Open above page or log in your my EE web account when you can see live chat pop up. 

 

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