by Luaibi
Explorer

About an order

Hi I have order a Samsung galaxy s9 and I Bye a glass screen and it’s come withe it a case and the case come white and I won’t black case because the phone is black 

so how can I do ?

4 REPLIES 4
by Grand Master
Grand Master

Re: About an order

@Luaibi: This user discussion forum can have no access to your specific order. You need to query this with CS.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: About an order

Hi @Luaibi,

 

Welcome to the EE Community. Smiley Happy

 

That's great advice from @XRaySpeX. Please get in touch with Customer Care so we can organise a replacement for you.

 

Thanks

 

James

by Luaibi
Explorer

Re: About an order

Ok you send me a new one or I have to send the old one and get the new one after ?

by Grand Master
Grand Master

Re: About an order

If you speak with CS they may just be able to change the case, but normally with a complete phone you'd have to cancel it, send it back & wait for the return to be processed before you can re-order the 1 you want.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.