Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Resolved! Paperless bill

How can I stop paper bills

Billing

Hey I would like to get emails for my invoices as a pdf

I would like to set up a direct debit with the bank . Can you assist me please?

Resolved! I want to terminate my contract

Offer given through message not available on website

I received a text message, then clicked on it and was shown an offer for a SIM only contract. It said "log in to buy now". When I click on that and log in, the offer isn't there at all, only much more expensive ones. Help please

What do you want!?

A lot of issues with mobile contracts would be easier to handle from Customer side if we were allowed the same tools as all other apps offer eg Uber/ Deliver etc etc., With these other apps Customer Help will automatically offer a transcript of your...

Refund

Hi there so my internet isn’t working ! and you too money from me now I am on -25£ on my bank card I have 2 small kids 1 year old and new born and you have made my debit card on a - how can you take money from me when the service is not working ??!!

Resolved! Add on a phone to sim only

Hi i had a phone and sim contract, when the time came to update this I only updated to a sim only contract. Im now after a new phone and wondering if i can now add on a device or start a new phone/sim contract without being charged?

Resolved! When is my finish cotract

Resolved! Spending cup

Hello I'm in Poland and l can't make the phone call because of the spending cup