Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text m...

Failing credit check

Hi,I was informed I failed the credit check but my credit score is in 800s+ and when I ask why I failed they said oh we can't say it's under data protection act. So I was wondering how can you fail a credit check if my score 800+ and I pay all my bil...

Resolved! Bill

Can you show me my bill for August please

Resolved! Overcharged

On january,february i used to pay 12quid a monthGone up to 13 or something from march And now i'm paying nearly 30 a month for the last 2 months**bleep**? Is this some kind of ee scam?

EE Ripping Customers off level 10000

Before I start this I would like to thank John from the telesales for all the information and taking my complaints without getting annoyed. Know I am surprised by how EE is taking benefit of customers to a point that is sickening. I will never ever r...

Resolved! Wen does my contract end

Resolved! Can i change my address

Bills and payments

Hi my bills are extremely high and I'm also bing charged for monthly bills at a high rate when my phone has been suspended why is this please? And why am I being charged so much I can't afford these bills everymonth and why am I being charged when my...

Bill

Not working this new update can't see my account details

Change your plan option not applying

I'm on a SIM only 125Gb data plan and wish to upgrade to unlimited data. On my data & usage page, i can see the option to 'change my plan' which presents the upgrade to unlimited. I click on 'choose and compare', then opt to choose this plan and not...