Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Billed for two sims

I’ve just moved from pay as you to a £13 24 month contract. I’ve been sent a second sim and been billed that as well as my current one. I just want my current one and don’t need a second.

Took money but said payment failed

Hi there I have literally just paid my bill however it said payment failed on the app however the amount has been taking out of my bank account. Will this be refunded or will it be taking as a successful payment. Just looking for a bit of insight tha...

upgrade at two months before contract ends - no phones available

My contract end in two months, and the EE website is showing that I can upgrade for free but when I go into it the system says there are no contracts available? Please help.

Stuck Between BT and EE – Billing Nightmare!

Hi everyone,Back in early March, I was offered a great deal to switch from BT to EE for Internet, phone, and TV services. It was much cheaper than what I was paying BT, so I decided to take the plunge. My EE services became active on the same day I r...

Paid bill twice

EE messages - Is it a scam?

recently receiving text messages from EE that I've tried to do something that will take me over my spend Cap. I haven't tried to do anything , so why am I getting these messages? Is it a scam, I can't ask EE because you can never get through!

Refused a credit card because of EE

Furious with EE.Left EE in April but they did not close my account. They continued to send me bills and reminders. On every occasion I phoned them to sort it it out. I was willing to pay anything outstanding even though nothing was apparent in my acc...

Intallment payment

hello team , actually i made a payment yesterday on 26 june of 89.90 for my instalment … so the amount has been cut from my account balace .. but still ee showing that my payment is due ..please help me about this

Resolved! Future Bills

Good evening,Was just wondering if it’s a “me” problem or something’s changed.Used to be possible to see an estimated bill on the app but it seems to have disappeared?App is up to date and I’ve tried both BALANCE and BILL via SMS to 150 but no joy. ...

Contract to end

I want to end my contract now thanks