Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Flexi pay

Want to set a direct debit

Cancel

I recently opened up a new contract and took out three new devices, but unfortunately I lost those three devices in addition to this due financial circumstances and other stuff that i can’t disclosed I afford to to pay for it anymore and I’m within ...

Resolved! Adding Partner to account

My wife is with another provider and is out of contract. Can i get her a sim only pay monthly contract on EE through my account as the deals are better than her doing it herself as a new customer?If i can, how do i do it? Do I simply log in and just ...

Direct Debit Issues

I have 2 phones on my account so have 4 payments a month in total (2 airtime and 2 device payments).When my husband and I created a joint account, we used Smart Switch error or bank to transfer all of the direct debits over. For some reason not all o...

Resolved! Request to remove Cifas marker - Victim of impersonation

Hi @creditteam at EE - Need urgent helpEE had put me on incorrect default for four years and didn’t notify me via email or phone which I later got to know via credit report in Jan 2026. Thanks to EE as they investigated this and found out I was a vi...

Resolved! When does my contract end

Re: Contact a human

I want to make my payment date on the 15th of every month

I want to print my bill

I have logged in online but nowhere can I find the bills and payments.Everything is pointing towards the app but its a work phone and I can only view bills on the PC, Where are they please as I am losing the will to live

i wann make contract

Hello i wann make contract with you do you accept revolut bank ?

Resolved! EE One under house share

We are currently renting in a house share and we are using EE Broadband wifi only under my housemate's account. I am looking to switch my mobile provider to EE and the question is:Do I need to migrate the wifi broadband to my account and billing to b...