Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Add To Plan - Problems and Problems and more problems.

Hi everyone, Hope your all well. I am getting exhausted with EE, compounded by the fact I am profoundly Deaf and cannot easily talk to anyone. However Ive managed to get Executive Complaints on to the problem after kicking dust this week. But.... In ...

EE is no longer in my name

Hi I am no longer with EE and contract is with boyfriend but it is still affecting my credit score, can you tell me why this is happening

Randomly charged

a few weeks ago, we tried to get EE full fibre.was told it wasn’t possible where I live after receiving the router. A few days go by and I return the products I received. Before the due date. I canceled the plan and was specifically told I would not...

My EE phone bill charge for August is saying £440 over the estimated £104 p/m??

Guys, what's going on here? It's been like this for 2 weeks.

Resolved! Direct debit mandate reset

I need to reset my direct debit mandate as it is currently not activated for devices and mobile plans

Resolved! Contract ending

My monthly contract ends next month but I still have to pay off the phone device. Can I pay off the remainder when I upgrade to iPhone 17 & pay in full? Or will. I have to wait until I’ve paid off for the device.

Resolved! I need to stop my son contact

Downgrading of Plan

Dear EE Customer ServiceI hope this message finds you well.I have been a subscriber to your services for September 2023 and have been generally satisfied with the quality of your service.Recently, I have been reviewing my budget and financial commitm...

Resolved! Re: New contract

my policy is due for renewal but your charges have gone up quite high. I would like to continue with yourselves for a better 12month contract

Resolved! Payment date

Hi. I need my payment date changed to the 1st of the month. I’ve been charged today, My bank account has gone overdrawn as I don’t get paid until the 30th.