Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Upgrade

Hi my phone contract end on the 12th of July, however I can upgrade early with no fees. My question is, if I was to wait till the 12th of July,will a new contract be cheaper for the iPhone 17? It’s current says £73 a month

Did EE take my deposit twice?

I recently upgraded to the S26 Ultra. The deposit looks like it`s been taken twice from my Monzo account.tia

Re: How do I cancel a direct debit

Can I stop cancelling my Direct DebitPlease

Cancelled contract yet still getting billed

I cancelled my plan in March due to going travelling. Spoke with customer services, received wonderful support, plan was cancelled. No further bills to pay, no bills in April. Happy days. Come May, I got billed on the 5th, checked my scheduled paymen...

How do i stop out of allowance charges ? Something i didn't ask for if it keep p

Re: Payment error

@Peter_W That webpage says "This site is exceeding reCAPTCHA Enterprise free quota."

Re: Talk to an agent online

Hi I have contacted isus

Resolved! I need details about bill

I want to know how much is my per month bill to pay.

Resolved! My discount had not been applied to my monthly payments, WHY?

Hello, I just commenced an additional sim-only plan. I am entitled to 3 discounts, as seen in my EE app which will bring down my monthly payment down to £16 from £32. Although, the customer care assistant confirmed this on the phone but my monthly bi...

Balance incorrect

I paid my plan and flexi plan and is shows paid but the balance is still showing an equivalent of a month and a half on the balance. I have spoken to chat 4 or five times and they have said not to worry and that my account is up to date. I have trie...