by ktglitz Investigator
Investigator

Adding nicknames to Family members on EE website

I currently have an account with my daughters SIM added as family so that I can share data 

On the EE app it uses contact data from my phone so the family members all show up as their contact names.

When i access my account on the website the family members show up as mobile numbers. This is fine at the moment as there are only two if us.

 

I am about to add another two family members to the fold and it would be really handy if it was possible to add names/nicknames to each number to make them easier to identify.

Does such an option exist and I've not found it? 

5 REPLIES 5
by
EE Community Support Team

Re: Adding nicknames to Family members on EE website

Hi there @ktglitz

 

Welcome to the community, thanks for coming here 🙂

 

If you log into your My EE account online and select Menu, your profile.

 

You will see the numbers within your profile and can edit these to what you would like 🙂

 

If you only see the one showing, go to Menu and select a different number and then your profile again.

 

Let me know how you get on.

 

Leanne.

by ktglitz Investigator
Investigator

Re: Adding nicknames to Family members on EE website

Hi there,

This didn't seem to do what i was hoping as I still only get dropdowns with number in them and each number listed still appears without a name

Devices all show up with the phone model and then the mobile number so still no way to differentiate which is which on the website


See the attached image.... I've blocked out the numbers but they appear under the device names

Screenshot 2019-11-29 at 14.11.44.jpg

 

by
EE Community Support Team

Re: Adding nicknames to Family members on EE website

Hi there @ktglitz

 

Thanks for coming back to me.

 

Is this after you have selected Menu > Your profile at the bottom of the list and then edit the name shown?

 

Leanne.

by ktglitz Investigator
Investigator

Re: Adding nicknames to Family members on EE website

No matter what number i have selected, the editing of Your Profile only ever seems to change once and appears on the first page in but the overall display list never changes when all devices are listed

So if I change from KT Glitz to Bob Glitz no matter what device i then select and edit the profile for it shows as Bob Glitz

by
EE Community Support Team

Re: Adding nicknames to Family members on EE website

I see thanks for trying @ktglitz

 

You could try calling our Mobile Care team, and see if they can add any names for you for the My EE online account.

 

Leanne 🙂

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