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will not connect to phones

jiff21
Visitor

after recent start to new contract my phone will not connect to certain numbers which i had no problems with on my old contract.The sim card has not been changed. 

The message i get is that phone cannot connect to this network, i have to phone this number via watts app which works no problem, so can someone explain why i cannot get through to a number on a different network.

2 REPLIES 2
James_B
EE Community Manager
EE Community Manager

Hi @jiff21,

Welcome to the EE Community. 🙂

Are the numbers standard UK mobile numbers?

What is the full message you hear when attempting to call them?

James

bristolian
EE Community Star
EE Community Star

Is there any pattern to the numbers you can't call - particular operators, for example?

Can you call landlines OK?