where is the regular chat for communication???

Sentemental93 · ‎22-11-2023

Seriously? All self-respecting companies have text chats for communication, rather than calls, videos and posting. And this feature should be in a visible place with quick access!!! Lord, what year is it now (facepalm).

Leanne_T · ‎22-11-2023

Hi @Sentemental93

If chat is available for your account, this will now show in the EE app within the Help section. If you would like to discuss your account and this is not showing you would need to call.

Leanne.

Schockwave · ‎22-11-2023

Just to add, if you have something like Skype, you can ring customer service for free:

+448000798586

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

trojantack · ‎14-12-2023

It is seriously pathetic that such a large "communications" company like EE fails so badly at customer communications!!

Clearly, they fail to grasp that calling is simply not possible for customers for a majority of reasons. Offering an easily accessable chat should be a standard option open to EVERYONE as part of INCLUSIVITY!!

Leanne_T · ‎14-12-2023

Hi @trojantack

If chat is available for your account, this will show in the EE app within the Help section. If you have a general query please ask the community for support, or if account access is needed please call us or visit any EE Store.

Leanne.