where is the regular chat for communication???

Sentemental93 · ‎22-11-2023

Seriously? All self-respecting companies have text chats for communication, rather than calls, videos and posting. And this feature should be in a visible place with quick access!!! Lord, what year is it now (facepalm).

AndyM12 · ‎22-11-2023

Agree, unbelievable, only numbers to call, and I need to talk about a phone connection that won't work!

Northerner · ‎22-11-2023

Hi @Sentemental93

You can message and call via the EE app.

EE are improving the chat and it will be reintroduced in the future.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Sentemental93 · ‎22-11-2023

Tough. I can’t even answer through the website because the buttons are not active!!! They wrote: “The chat works in the application” BUT THE APPLICATION NEVER WORKS EVEN UPDATED!!!

bristolian · ‎22-11-2023

EE are unique in having entirely UK-based CS call handling.

I can think of other major telcos who don't have live-chat for queries.

Sentemental93 · ‎22-11-2023

the most important thing to think about is user-friendliness, there are so
many complex things in the world and we need to simplify everything, and
not make simple things complex!!

Leanne_T · ‎22-11-2023

Hi @Sentemental93

Do you have a pay monthly account?

Leanne 🙂

Sentemental93 · ‎22-11-2023

Certainly! how would I pay then if it wasn’t there?)

Leanne_T · ‎22-11-2023

Hi @Sentemental93

Please see our How do I pay my phone bill? | Help | EE for ways to make a payment 🙂

Leanne.

Sentemental93 · ‎22-11-2023

I paid the same as last time. Everything was ok. There has already been
such a mistake on your part and one of the operators of your online chat
network helped me solve it, why is this now not possible?!