where is the regular chat for communication???

[Sentemental93]

Seriously? All self-respecting companies have text chats for communication, rather than calls, videos and posting. And this feature should be in a visible place with quick access!!! Lord, what year is it now (facepalm). 

[AndyM12]

Agree, unbelievable, only numbers to call, and I need to talk about a phone connection that won't work!

[Northerner]

Hi @Sentemental93 

You can message and call via the EE app. 

EE are improving the chat and it will be reintroduced in the future. 

Thanks 

[Sentemental93]

Tough. I can’t even answer through the website because the buttons are not active!!! They wrote: “The chat works in the application” BUT THE APPLICATION NEVER WORKS EVEN UPDATED!!! 

[bristolian]

EE are unique in having entirely UK-based CS call handling.

I can think of other major telcos who don't have live-chat for queries.

[Sentemental93]

the most important thing to think about is user-friendliness, there are so
many complex things in the world and we need to simplify everything, and
not make simple things complex!!

[Leanne_T]

Hi @Sentemental93 

Do you have a pay monthly account? 

Leanne 🙂

[Sentemental93]

Certainly! how would I pay then if it wasn’t there?)

[Leanne_T]

Hi @Sentemental93 

Please see our How do I pay my phone bill? | Help | EE for ways to make a payment 🙂

Leanne.

[Sentemental93]

I paid the same as last time. Everything was ok. There has already been
such a mistake on your part and one of the operators of your online chat
network helped me solve it, why is this now not possible?!