[NOA73]

I've had this exact same issue- out of the blue last week. I can't connect to my mum's mobile number but she phone me and other people can phone her. I get the same message that "you have dialled an incorrect number". So far EE can't seem to find the issue. My mum's phone has been checked and is fine. I have a Samsung S23.

[Leanne_T]

Hi @NOA73 

Thanks for coming to the community. 

Have you tried deleting her number and calling when the number is not saved? 

Can you send texts to your Mum? 

Leanne 🙂

[NOA73]

Yes I did that. Even manually dialling the number after contact deletion and using the 141 prefix did not help. SMS messages are also blocked. I have found that other members of my family (also on EE network) get the same error message when dialling my mum's number (which is on Talk mobile).

I wonder whether the issue may be between EE and Talk Mobile in recognising a newly ported telephone number.

[Leanne_T]

Thanks for coming back to me and for letting me know some extra details @NOA73 

Has your Mum reported this to her network provider to get the port looked into and make sure this has fully completed? 

Leanne.

[NOA73]

We haven't done that yet. EE opened a tech support ticket request yesterday and that may include liaising with my mum's network provider.

[Leanne_T]

Thanks @NOA73 

Please keep us updated with how you get on once the ticket has been looked into 🙂

Leanne.