unable to use data with roaming on abroad

[simon1086]

hi my son is abroad and has the roaming add on active he can text and whatsapp but can’t use his data anyone have any ideas why?

[Katie_B]

Hello @simon1086. 

Did your son activate roaming when purchasing a roaming pass?

When purchasing the add on this does not automatically enable roaming. 

If yes, has your son tried manually selecting another available network?

Speak soon, 

Katie

[simon1086]

he’s in Northern Italy we text roaming on from his phone and it was working on day one however now nothing is working even though the spending cap has been taken off by the EE customer services i’ve re asked them to look into it. 


Sent from Yahoo Mail for iPhone

[Katie_B]

Thanks for getting back to me @simon1086. 

Please ask your son to try manually selecting another available network and let me know how that goes. 

Speak soon, 

Katie

[simon1086]

when you say that what is he looking for is there one he should be looking to connect to in particular?thanksSimon


Sent from Yahoo Mail for iPhone

[Katie_B]

Hi @simon1086. 

Any available network that shows. 

Are you aware if calls and texts work OK?

Katie