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unable to send text messages

willxuxu
Explorer

‎05-10-2022 07:42 PM

Hi, I have been unable to send text messages since sometime this week, and gets the error as in the screenshot. Any resolution to this would be appreciated. Many thanks in advance.

Screenshot_2022-10-05-19-35-03-279-edit_com.google.android.apps.messaging.jpg

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎05-10-2022 07:44 PM

For sending texts, check your phone's Messaging app has the Message Centre no. setting for EE as +447958879879.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Christopher_G
EE Community Support Team

‎06-10-2022 08:27 AM

Hi @willxuxu

Are you able to use other features, like calling and using mobile data? As well as checking the message centre number as suggested above, could you try restarting your phone too please?

Chris

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