unable to log into website to pick up picture messages

[japes47]

i have recently switched to ee. previously my non-smart phone displayed 2 boxes if sent an emoji, and no-one ever sent me picture messages. Since switching i've now twice had a txt sending a link to pick up a picture message. however, the log-in details in the txts are not recognised y the website.

[Leanne_T]

Morning @japes47 

Thanks for coming to the community 🙂

Did you get sent a password via text message?

Which model phone are you using? 

Leanne.

[japes47]

yes, I recieved a password on both occaisions. Model of phone is not relevant as it's dumb, so I was trying to log into website via tablet using the phone no. and password as instructed

[Leanne_T]

I see, thanks @japes47 

If this is not working, please call us on 150 and the team will get this looked into for you. 

Leanne.