trouble with phone cutting off when using mobile signal and WhatsApp

catrin007 · ‎18-09-2025

my son is unable to contact me as when we phone him or he phones us it keeps going to answer phone or just cutting off

bristolian · ‎18-09-2025

You've mentioned "straight to voicemail" happening when your son calls you, and when you call your son.

It's the recipient of the call who has the issue, and it may affect all incoming calls, depending on the cause.

An unconditional "divert all calls" would indiscriminately affect all incoming calls. Otherwise if only specific callers are affected, it would be consistent with that number having been blocked.

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XRaySpeX · ‎18-09-2025

@catrin007 : It's normal voice calls that can go to VM. WhatsApp isn't a voice call. It uses data & can't go to VM.

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bristolian · ‎18-09-2025

You've mentioned "straight to voicemail" happening when your son calls you, and when you call your son.

It's the recipient of the call who has the issue, and it may affect all incoming calls, depending on the cause.

An unconditional "divert all calls" would indiscriminately affect all incoming calls. Otherwise if only specific callers are affected, it would be consistent with that number having been blocked.

Christopher_G · ‎19-09-2025

Hi @catrin007

Welcome to the community.

What kind of phone is your son using? Could you check the blocked call list on his phone, to see if your numbers have inadvertently been put on the list?

Chris