tmobile sim

[rover827sli]

i have a tmobile sim card in my phone  i am on payg i want to keep my number can i upgrade to a ee mobile deal 

my tmobile account was moved to ee a long time ago i have a ee account

[Northerner]

Hi @rover827sli 

Yes, are you now on an EE PAYG SIM. 

Have you looked to upgrade on the EE app.

Thanks 

[XRaySpeX]

Buy an EE PAYG SIM & then ask CS to move your TM no. to it.

[rover827sli]

Hi my sim card is tmobile i do not have the EE app when looking for information i find conflicting information some of it says i need a pac code other say i don't and that my number should automatically change over to EE sim card i also found this information on EE web site

Can I keep my number?

Yes - just call your old network and ask for a PAC code. Then give us a call or pop into a store, tell us the code and we’ll move your number over.

If you’re moving to us from T-Mobile or Orange, your number will stay the same.

i want to change from pay as you go to pay monthly

Thanks for any advice you can give me

[Ali_A]

Hi @rover827sli 

Welcome to the EE Community Forums. 

As the T-Mobile (UK) brand is now EE, when you call to upgrade your service to an EE Mobile deal our guide will process the order for you and your number will automatically remain the same. There is no need for a PAC to keep your number.

Hope this clears up any confusion! 

Ali 

[XRaySpeX · Accepted solution]

PACs are for moving between networks, not within the same network. TM is now part of EE.

[rover827sli]

Thank you for clearing that up for me

[rover827sli]

Thank you for your email