reciveing calls out side of the uk

[Charlene000]

Hi,

Could someone please help me I am in the USA, and I am unable to receive incoming calls from the UK. Could someone tell me why this is? is it something I need to do to the phone or do I need to buy an international plan? I don't need international plan for data as using Wi-Fi.

I have a Galaxy Samsung S21. 

thanks 

[Charlene000]

T-Mobile is connected 

[James_B]

Have you removed or increased your spend cap, @Charlene000?

James

[Charlene000]

Yes up my spend cap

[Charlene000]

People are now going straight to vioce mail. My phone does not ring but I do get a text saying I have missed a call. 

What can I do to get the call to go complete though and I received the calls? 

Thanks for your help

Charlene

[Leanne_T]

Hi @Charlene000 

Are you able to try restarting the phone and making a call to 150, does the call connect? 

Leanne.

[Charlene000]

I have tried this and I can not call 150 or the outside UK number +447953966150 nothing is connecting. 

I can not even receive voicemail.

charlene

[bristolian]

Does VoLTE show on-screen next to your signal indicators? This is the tech underpinning 4G-calling which is often required in the US.

[Charlene000]

no, its showing R how can i get the voLTE ?

charlene

[bristolian]

My Galaxy runs Android 13, the precise location may vary, but the VoLTE toggle should be under Settings > Connections > Mobile Networks > VoLTE

I presume that it should still show whilst roaming (which is what the "R" is) - https://www.samsung.com/uk/support/mobile-devices/what-do-the-different-indicator-icons-mean-on-your... 

[Charlene000]

ok, I have gone through settings and it is showing VoLTE calls turn on.

So why am I still not able to receive and call out, this is driving me mad.  I have up by spend cap I have also paid for further pass as well as world talk nothing is working.

charlene