photo/video text message

LucyH7 · ‎30-08-2022

I received a text regarding a photo/video which was supposed to be from a close relative. I was an idiot and filled in my password. Moments later someone was trying to change my Amazon password. Have now changed all of my passwords, I hope this is sufficient!

Northerner · ‎30-08-2022

Hi @LucyH7

You should make sure you have two stage authentication activated on any account.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

LucyH7 · ‎31-08-2022

Thank you, I'll check that out.

aweiss114feisal · ‎03-07-2023

I have received video message how can I view it

James_B · ‎03-07-2023

Hi @aweiss114feisal,

Welcome to the EE Community. 🙂

Did you receive a text message with a link to view it?

James

aweiss114feisal · ‎03-07-2023

yes

James_B · ‎03-07-2023

Hi @aweiss114feisal,

If you follow the link, you should be able to view your message using the password you received.

To setup your phone to receive photo messages directly, please download your settings from EE Setup (wdsglobal.com).

Hope this helps.

James