no service abroad

[Brook22]

how to sort out - no service abroad - it worked always very well but suddenly no service - iPhone 6s - thanks to all can help

[Leanne_T]

Hi @Brook22 

Thanks for coming here. 

Are you on a pay monthly account or pay as you go? 

How long ago could you use the phone abroad? 

Where are you roaming?

Speak soon 🙂

Leanne.

[Brook22]

Hi Leanne, 

Thanks for your reply.

I am pay as you go - I have a monthly pack - I always use this phone abroad with the same EE UK number. Roaming from Italy in the last couple of months. 

It worked perfectly till yesterday morning.

Please advice, this is now very urgent.

Many thanks in advance

[Leanne_T · Accepted solution]

Hi @Brook22 

Thanks for the quick reply. 

Can you manually search for other networks, if you select another network do you get signal? 

Leanne.

[Brook22]

Hi Leanne,
already tried to select other network without success - no signal - iPhone keeps saying "no service" 

[Leanne_T]

Hi @Brook22 

Thanks for trying, which networks show available when you search? 

Can you try resetting the network settings in your iPhone and then searching again and try to connect. 

Leanne.

[Brook22]

Yes it seems that selecting "TIM" now it is working (since yesterday it didn't work) ... hopefully you have sorted out this 
Thanks for your support Leanne!

[Leanne_T]

Thanks for coming back and letting me know @Brook22 

Leanne 🙂