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is there a time limit to how long you can use roaming in the americas

Tony6x6
Visitor

We are going travelling in the Americas is there any time limit  to how long you can use the roaming service if its inculded in my contract. We will be in Canada for 4 months then in the USA for 6 months then moving on to  Mexico and south America. Cant find any information on EE app or website.

Thanks

Tony  

6 REPLIES 6
Chris_B
EE Community Star
EE Community Star

@Tony6x6   You can roam 2 months in any 4 months period.   After this you could be charged for international calls/text.  If you keep the usage down you should be ok. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
bristolian
EE Community Star
EE Community Star

The stable-links policy is detailed on page 3 of the roaming "fair usage" PDF

https://ee.co.uk/content/dam/everything-everywhere/documents/roaming-for-paym-customers-20180202.pdf 

@bristolian :

These terms apply only to usage of your EE, Orange or T-Mobile pay monthly plan in the
EU/EEA/Switzerland





The Americas are not in EE European Zone.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Leanne_T
EE Community Support Team

Hi @Tony6x6 

Thanks for coming here. 

If you will be using the Roam abroad pass, the stable links policy as advised does apply. Please see our Roam Further and Roam Abroad Passes Terms & Conditions, Hep page for more details. 

Leanne.

XRaySpeX
EE Community Star
EE Community Star

@Leanne_T : That still links (x2) to terms only for the EU.

If EE want this to apply worldwide then let it say so in writing & we can all refer to it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Leanne_T
EE Community Support Team

Thanks @XRaySpeX 

I have asked for these links to be updated with the stable link policy for the Roam Abroad Pass. 

Leanne 🙂