iPhone - Screentime and Voicemail

[jason1234567]

I have screentime setup on my kid's phone which limits access to things like named contacts.

Voicemail isn't working: Phone > Voicemail > Network Provider Voicemail > Call

When you click 'Call' you can see the screentime hourglass show for a second and then it goes back to the voicemail screen.

I added into allowed contacts the numbers 222, +44 7953 222222, 07953 222222 but still same issue.

I can call 222 and get to the voicemail and deleted the one VM that was on there, but as it didn't occur through the phone app I still have a red notification circle permanently on the phone app which is misleading.

What number does the 'Call' button use so I can get it allowed through screentime?

[Matt_124]

It may work better with Visual Voicemail enabled.

Try texting IPHONE VISUAL to 150 from their mobile.

[jason1234567]

visual voicemail is switched on but again not working because it doesnt reach the voicemail because of screentime

[Rach_H]

Hi @jason1234567,

Welcome to the Community!

I'm sorry to hear about the trouble you're having, and I'm keen to help you get this sorted. Is it only voicemail this is happening with?

[jason1234567]

Thats correct.

[Rach_H]

It may be worth reaching out to Apple directly about this @jason1234567 and they will be able to see if this is something software related.

Rach

[jason1234567]

Thanks, yes I considered but really just wanted to know what number the Network provider voicemail - Call button tells the phone to call to get voicemail.