how do I get service on my phone?

[rebeccaconnell1]

i’m currently in Tenerife and I have no service on my phone. It is an eSIM card and I’ve also paid for Roman and took the cap off my phone. How do I get a service on my phone

[Katie_B]

Hello @rebeccaconnell1. 

Did you activate roaming before leaving the UK by either texting ROAMING to 150 or by giving us a call?

Have you tried rebooting your phone since landing in Tenerife?

Katie