help

[indexometer]

How can I access live chat or get to speak to a human?

I'm trying to reset my voicemail pin and I've tried 150 and clicking the link but can't get any options for the solution I need.

[Northerner]

Hi @indexometer 

Try texting VM OFF to 150 and that will deactivate the service. 

You can access chat via the EE app. 

Thanks 

[indexometer]

Thanks but the app doesn't have live chat and the calling or messaging options in the app all lead back to Aimee which doesn't help.

I need to hear the latest voicemail left for me. I listened to a message a few minutes before, no problem, then the next time I try I'm asked for a pin which I don't know.

[indexometer]

Is 2201 the correctcorrect voicemail number ? (Galaxy S7 mobile).

Calling 222 says it's out of service.

[Christopher_G]

Hi @indexometer 

Our Voicemail help page says, to contact your voicemail:

• press and hold 1
• if you're calling from another phone, dial 07953 222 222 (UK) or +44 7953 222 222 (abroad)
• you'll need to have set up and be ready to enter your voicemail PIN to listen to your voicemail messages from another phone

Hope this helps

Chris

[indexometer]

I've read all that online already thanks. Doesn't help me.

[Leanne_T]

Hi @indexometer 

Have you tried texting VM OFF to 150 and then VM ON to 150, to see if this helps you get access to the voicemail? 

Leanne 🙂