Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

'having problem' with activating roaming in USA

rogerthegs
Visitor

‎30-08-2022 10:13 PM

I'm a UK EE customer visiting the USA. I got the text message about roaming being available but it seems to be off under my Parental controls setting (I'm a big boy and I set these myself). When I try to turn it on it waits a few seconds, turns it back off and shows me this message.

Needless to say when I try to text INFO to 150 the message doesn't go through because ... my roaming is off!

roaming.png

Any help for this situation? I really would like to start shovelling my roaming £££ down EE's gullet but you're making it hard for me!

Roger

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎30-08-2022 11:48 PM

@rogerthegs : If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP