good morning! I left England on vacation to Romania! you blocked my card and I c

[tuionutc]

good morning! I left England on vacation to Romania! you blocked my card and I can no longer use the data or make calls! either you unblock my card so I can use it normally because that's why I pay for it or you stop my contract

[XRaySpeX]

@tuionutc : Are you on contract or PAYG? Did you use that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming add-on doesn't of itself activate roaming on your a/c.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto. Otherwise login to your MyEE account online & go to Menu > Account Settings > Parental and Data Controls > Roaming Abroad and also Call Abroad and Premium Rate. They will show as ticked if roaming and calling abroad is activated. If not ticked, can you activate these settings?

If you can't enable the Roaming Abroad and the Call Abroad & Premium Rate settings of your online MyEE, you will need to call CS. Try calling CS on the Freephone no. in my sig. via Skype over WiFi. It should be free.

PAYG is auto enabled for roaming as long as you've used it in the UK previously. You won't see any of those settings & don't need to change anything. If outside EU, do you have enough credit for making calls & texts from abroad?

[Chris_B]

@tuionutc  To use your device outside of the UK you need to activate an option within your online EE account it’s call ROAMING you also need to enable call abroad and make premium rate call.  Unless these are both enabled you can not use your device outside of the UK.   These are options that you have to enable and unless you do something about it your device will not work when outside of the UK.    
 Your contract will not be terminated because you haven’t had roaming enabled as that’s an option that you have to have enabled.