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cannot receive texts or calls, but can send txt and make calls

mtt456
Explorer

‎14-04-2023 12:27 PM

Hi, I've just joined EE on PAYG, activated the sim etc and then ported over my old number, got a text saying the old number has ported over OK, restarted my phone several times, and the ported number is now active on my phone -  but I cannot receive texts or calls, but I can send txts and make calls OK.

Any ideas...

Thanks.

Maria

0 Helpful
2 REPLIES 2
bristolian
EE Community Star
EE Community Star

‎14-04-2023 01:00 PM

When did your number port-in?

CS on 150 have access to your individual account and will be able to advise further.

mtt456
Explorer

‎14-04-2023 01:24 PM

Thanks for your message, porting was done only this morning, so I guess it can take a while to migrate across all the systems, and in fact now the txt have just started arriving and I can receive calls 😊 so problem solved.