Mobile Services

Emergency Alert System

The UK Government is introducing Emergency alerts. Emergency Alerts are a public information service that the Government has developed to alert citizens to emergencies, both nationwide and in their local area, that represent a severe threat to life ...

Resolved! Wrong lly charged for free phone service by universal credits free number

A have been charged 40 odd pound for a phone call that I got hung up on a few times nd this isn't right it's extortion a would like the extra charge took of my bill as a was lied to telling me the call was free a would be extremely grateful if u coul...

Resolved! Active meu EE fora de Uk

I brought my sim card from London to Italy, I put it on my cell phone but it doesn't make calls, I use mobile data and doesn't receive either. How active is he outside of Uk?

Re: Changing number

i have just get a new iphone xr online not from ee. but i need to keep my number but how do i do that. and i need to cancel my old contract because i have a new one with the online shop but it is still with ee

Not getting emails on new iPhone 12

I had an iPhone 7 but now have iPhone 12 managed most of the setting up except not had any emails come through

Resolved! Missold a contract

I live most of my time in Bulgaria and both my husband and I have sim only packages (bill n my name). I went to the local store to enquire how much it would be for my husband to get more data and the salesman said he can give us more data which I agr...

Resolved! Re: European roaming post-Brexit

As a current customer does new post brexit roaming charges apply and if so when please keep it basic

Resolved! Call to uk from Cyprus

Hi Team, I hope you are well. I am in Cyprus and I am using the data and calling on Cyprus numbers normal, but when I am trying to call a UK number it doesn't and says, 'call failed'. Anyone that knows what to do in that case? Thanks

Consistency of Roaming reporting and configuration

As a new customer, I thought I would report my experience of this in case it helps others who also require Roaming functionality. In the app -> left bar, "Current usage" -> central tab "Controls", I saw that "Roam worldwide" was turned on per the tog...

Not receiving text messages

I am not receiving messages from certain numbers. For example, notification texts from Amazon etc. are not coming through. Quite annoying as it means I cannot access accounts that require text pins. Hope this makes sense - any advice would be greatly...

Can't make or receive calls

Can anybody help, I bought the sim card in the UK and used it there with no problems for nearly a month, traveled to Malta and now can't make or receive calls, data is ok, traveling to Portugal in a few days and would like to get a fix for problem