Can't make or receive calls

[24317844]

Can anybody help, I bought the sim card in the UK and used it there with no problems for nearly a month, traveled to Malta and now can't make or receive calls, data is ok, traveling to Portugal in a few days and would like to get a fix for problem

[Jon_K]

Hi @24317844.

Welcome to the community.

Is this a pay as you go or pay monthly SIM card?

Do you have a signal on the phone?

Jon

[XRaySpeX]

@24317844 : How did you use it in the UK? 

[24317844]

Hi, it's a pay monthly sim, I had normal service while in the uk, I'm on vacation over from Canada and bought it upon arrival in London, but in Malta I couldn't make or receive calls, tried calling 150 but can't even get through to that number

[24317844]

No, I don't see any bars, just the wifi strength thing

[24317844]

Hi, I just replaced my Canadian sim inserted the uk one and it worked

[Jon_K]

Hi @24317844.

Is your UK SIM card now working in the phone?

Do you have a signal now?

Jon

[24317844]

I can do everything, search the web, use other apps but can't make or receive calls, 

[XRaySpeX]

You said you can see the WiFi indicator. You are connected to WiFi not the mobile network. You're running your apps over WiFi but you can't make calls over it.

Turn off WiFi and switch on Mobile Data. 

[24317844]

Hi, turned off the wifi and it didn't make any difference, still couldn't make or receive calls, my wife has the same problem, we both had purchased sim cards in the uk